PrimeTime Health Plan provides free language services to people whose primary language is not English, such as Qualified interpreters and information written in other languages. PrimeTime Health Plan provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). PrimeTime Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Every year, Medicare evaluates plans based on a 5-star rating system. Enrollment in PrimeTime Health Plan depends on contract renewal. PrimeTime Health Plan is an HMO-POS plan with a Medicare contract. To access our TTY phone line, please dial 711 for the hearing impaired. ![]() If you or someone you know requires the assistance of a translator, please contact our Service Center at 33 or toll-free at 1-80 and we will gladly provide one for you. The office of the Medicare Ombudsman (OMO) helps you with complaints, grievances, and information requests. You can also submit a complaint directly to Medicare if you’d like, by completing the Medicare Complaint Form. From October 1 - March 31, our representatives are available 7 days a week, 8 a.m. Our representatives are available by phone to assist you Monday through Friday, 8:00 a.m. ![]() ![]() If you ever have questions or issues with PrimeTime Health Plan, your benefits, or our providers, please let us know so we can help. PrimeTime Health Plan is committed to providing our members timely resolutions for all questions, complaints, or concerns.
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